Privacy Policy for Pro360 Field Services LLC

1. Introduction

Pro360 Field Services LLC respects the privacy of clients, property managers, tenants, vendors, partners, and website visitors. This policy explains how we collect, use, protect, and share information when users visit the website, request services, communicate by phone, email, or SMS, or submit a contact form.

2. Information We Collect

We may collect information users provide directly, information related to service requests, and basic website usage information where enabled.

• Contact information such as name, company name, email, phone number, mailing address, and property address.
• Service information such as work order details, property details, requested services, photos voluntarily submitted, and scheduling information.
• Communication data such as emails, calls, SMS messages, appointment notes, and customer support communications.
• Website usage data such as pages visited, browser type, device type, and basic analytics data where enabled.

3. How We Use Information

We use information to operate the business, respond to service needs, and maintain appropriate records.

• Respond to inquiries.
• Provide quotes.
• Schedule services.
• Coordinate work orders.
• Send appointment reminders.
• Send service status updates.
• Provide customer support.
• Maintain internal business records.
• Improve service quality.
• Meet legal, regulatory, contractual, and insurance requirements.

4. SMS and Text Messaging Communications

If a user opts in to receive SMS messages from Pro360 Field Services, the company may send texts related to appointment confirmations, appointment reminders, scheduling coordination, work order updates, service status notifications, and customer support.

• Message frequency varies based on active services and communication needs.
• Message and data rates may apply.
• Users may reply STOP to opt out.
• Users may reply HELP for assistance or contact support@pro360service.com or (321) 340-6249.
• Consent to receive SMS is not a condition of purchase.
• Pro360 Field Services does not use SMS for cold messaging without proper consent.

5. No Sale of Personal Information

Pro360 Field Services does not sell, rent, trade, or share personal information, including mobile phone numbers, with third parties for their own marketing or promotional purposes.

6. Limited Sharing

Information may be shared only with trusted service providers, contractors, communication platforms, hosting providers, insurance providers, legal advisors, or authorities when necessary to operate the business, deliver services, comply with law, protect rights, or complete requested work.

7. Data Retention

We retain information only as long as reasonably necessary for service delivery, business records, legal obligations, insurance requirements, dispute resolution, and operational needs.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No online or electronic system can be guaranteed 100 percent secure.

9. User Rights and Choices

Users may request access, correction, deletion where legally permitted, and withdrawal of communication consent. For SMS opt out, reply STOP.

10. Cookies and Website Analytics

The site may use basic cookies or analytics to improve user experience and performance. Users may be able to manage cookies through their browser settings.

11. Third Party Links

The website may link to third party websites, and Pro360 Field Services is not responsible for third party privacy practices. Users should review the privacy policies of websites they visit.

12. Updates to This Policy

This policy may be updated from time to time. Updates will be posted on the website with an effective date.

13. Terms of Use and SMS Consent Policy

By using this website or submitting a service request, users agree to provide accurate information and understand that Pro360 Field Services may contact them to respond to their inquiry, coordinate service, schedule appointments, provide work order updates, and deliver customer support. SMS communications are sent only when a user has provided appropriate consent. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent to receive SMS is not a condition of purchase.

14. Contact Information

Pro360 Field Services LLC
37 N Orange Ave, Suite 222 PMB 2025, Orlando, FL 32801
Email: support@pro360service.com
Phone: (321) 340-6249